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Troubleshooting Printer Connection Issues
Step 1: Update Printer Firmware
1. Did you already updated the printer with chipless firmware? Did you use USB connection for this or Wi-Fi?
2. Please, run wicreset and Microsoft's USBview inside the same virtual machine and confirm that printer is recognized by them.
USB Update Process
Yes, the printer has been updated to chipless firmware through a USB cable as seen in the second photo (Version: LQ16L7). In the first photo, Windows recognizes the printer as USB001 and wicreset also detects the printer.
Wi-Fi Connection Issue
On the last screenshot, the printer is available via Wi-Fi only, which means that WIC does not see USB connection. Furthermore, the ports tab in the printer's properties window will show the port even if the printer itself is offline. Please, show how the printer's port is recognized in the Windows Device Manager or in the USB view (Microsoft tool for USB enumeration available online).
Troubleshooting Device Manager Issues
Here is a Virtual Machine that has never been connected to the internet showing USB connection to the printer. You don't need to connect to the global internet to find the printer as long as the VM and printer are in the same local network. Your screenshot from WIC shows a network connection via 192.168.1.128 IP, but not a USB connection.
Administrator Access Issues
Can you log in under an account that has administrator rights or create one if it is not available? This might be the actual problem if low-level access is not allowed for a limited user account.
Firmware Activation Issue
Hi, I have loaded the firmware for our Epson 2850 onto the printer, but when I go to activate it on the License it will either not see the printer at all or just scroll and say not responding. I've tried on three computers and 2 different versions of the program that I have downloaded today and from a few years ago. Any ideas? Thank you.
Troubleshooting Steps
Reboot PC, restart printer, then run and give us screenshots. Please follow the step-by-step guide provided in the link.
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